Terms of Use

Introduction

Please read these terms and conditions carefully before using the Twigs and Tansy (“Twigs and Tansy,” “we,” “us,” or “our”) website (“this website,” “site”). Access to, participation in, and use of this website constitutes an agreement to be bound by the following terms and conditions and other applicable laws of this agreement. If the user (“you”) do(es) not agree to these terms and conditions, please do not use this website and/or products on this website.

If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions.

Modifications to the Terms and Conditions

Twigs and Tansy reserves the right to modify, alter, delete, and/or update these policies at any time without prior notification and any reason.  The most updated and operative terms and conditions shall appear on this website and effectively replaces all prior terms and conditions.

The course of conduct between the parties shall not modify any of the terms and conditions.

Choice of Law

Your use of this website shall be governed in all respects by the laws of the state of California, U.S.A, without regard to principles of conflict of laws. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to the use of this website (including but not limited to the purchase of Twigs and Tansy products) shall be in the state or federal courts located in or most proximate to Foster City (County of San Mateo), California.

Liability and Warranties

Twigs and Tansy, including any and all agents, affiliates, subsidiaries, employees, and representatives, shall not be jointly, severally, or individually liable for any damages arising from your use of this website or any product sold on this website, including for claims of:

  • breach of contract;
  • tort law (including but not limited to negligence);
  • promissory estoppel;
  • losses not caused by Twigs and Tansy’s breach of these terms;
  • losses not reasonably foreseeable by Twigs and Tansy’s breach of these terms.

This limitation of liability applies to all damages arising from the aforementioned claims including direct, indirect, lost profits, punitive, special, incidental, exemplary, or consequential damages.  The liability of Twigs and Tansy shall be limited to the extent permitted by law.

Any cause of action or claim you may have with respect to this website (including but not limited to the purchase of Twigs and Tansy products) must be commenced within one (1) year after the claim or cause of action arises.

This website provided by Twigs and Tansy, including materials and products, are provided on an “as is” and “as available” basis, without warranties of any kind (expressed or implied).  To the fullest extent permissible pursuant to applicable law, Twigs and Tansy disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.  Twigs and Tansy makes no representations regarding the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics on its website for any purpose.

Indemnification

You agree to defend, indemnify and hold harmless Twigs and Tansy from and against all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind and nature, known and unknown. This includes reasonable legal fees, arising out of your use of and access to the website (by you or any other person accessing the website using your account), your violation of any term of these Terms and Conditions, a breach of these Terms and Conditions, your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right) or any content you submitted to the website causing damage to a third party.

Product Use

All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions.  Check with your physician if you have any questions or concerns.

Disclaimers

The contents of this website are for informational purposes only. This information does not constitute medical advice. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition.

Even products that contain all-natural ingredients can cause skin reactions in susceptible individuals. Please conduct a patch test on a small area of skin to check for an allergic reaction. Should irritation occur, discontinue use and seek professional medical advice. If pregnant or nursing, consult with your doctor before use. Twigs and Tansy accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products. Our products contain oils and butters from natural nuts, seeds and fruits. If you have any allergies please read the product label carefully and avoid the use of these products. Always use sunblock when using products containing ingredient(s) that may cause photosensitivity.

Results given in reviews are from real customers who have used Twigs and Tansy products. However, similar results are not guaranteed. Individual results may vary depending on skin type, sensitivity, skin care history and product application.

Never disregard professional medical advice or delay in seeking it because of something you have read on this website. The information on this website is provided only as a guide. Every effort has been taken to ensure that information published on this site is correct and up to date. However, Twigs and Tansy cannot guarantee the accuracy of all information presented and accepts no liability in respect of omissions or errors.

The customer should always take full responsibility when choosing a suitable product for their skin, even if products are recommended through a consultation. The information given during a consultation is only a guideline. Twigs and Tansy makes no claim to diagnose, treat, cure or prevent any diseases. Any products purchased from Twigs and Tansy should be used as directed on the container or packaging. Our products are for external application on the face only.

Color, texture and/or aroma of products may vary slightly from batch-to-batch depending on the ingredients received from suppliers. This happens since there is variability in natural products. However, the formula remains stable and potent. Store with lid tightly closed in a cool and dry place. Keep away from light (natural and artificial) to prolong the life of the ingredients. Products do not contain chemical preservatives–avoid moisture to prevent bacterial growth.

Twigs and Tansy accepts no liability in the event of an adverse reaction, including consequential damages of any kind, occurring when using its products.

All Twigs and Tansy policies are subject to change without advance notice.

Accuracy of information

The statements on this website have not been evaluated by the Food and Drug Administration. Products and/or information on this website are not intended to diagnose, cure, treat, or prevent any disease.  All information on the Twigs and Tansy website is offered for informational purposes only and Twigs and Tansy shall not be responsible or liable for any error or omissions in that information.  The information contained on the website may be compiled from a variety of sources.

The information on this website is not meant to serve as a substitute for professional medical advice.  Twigs and Tansy does not does not purport to provide any medical advice or treatment on this website or through the sale of any products. It is advised that you do your own research and make decisions with your health care provider before using or relying on any information or product on this website. Your health care practitioner should address any and all medical questions and concerns in regards to treatment of any medical condition.  If you are pregnant, nursing, have a medical condition or are taking any medication, please consult your physician before using any product.

In the event that the information on the website contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability, Twigs and Tansy reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

Third-Party Links

From time to time, Twigs and Tansy may provide links to other third party websites. Any links provided on the Twigs and Tansy website is not an endorsement for the third party website. Twigs and Tansy accepts no responsibility for the content and use of third party websites and will not be liable for any loss or damage caused by or in connection to the content or goods available on third party websites, any other website or resource. Twigs and Tansy is not responsible for updating, modifying or reviewing content on a third party website nor does it guarantee or endorse the accuracy or completeness of content on any third party website. The third party website is used and accessed at your own risk.

Domestic Use of Website

Harassment, in any form, including but not limited to, the website, via e-mail, chat, or by use of obscene or abusive language, is forbidden. You will not publish on the website, any content that is defamatory, obscene, threatening or an invasion of privacy or may constitute or encourage a criminal offense. No commercial content will be uploaded or posted nor any information that will be used to solicit others to become members of any online service or organization.  Twigs and Tansy holds the right to refuse access to the Twigs and Tansy website and to edit and/or remove user-posted content for any reason.

You agree that you will use the website in compliance with all applicable local, state, national, and international laws, rules and regulations. This includes any transmission of technical data exported from your country of residence and all United States export control laws. You will not use the website in any way that can damage, disable or impair the website’s servers or networks in anyway. In the event that a password is required to access a part of the website, you are responsible for any actions that occur on your account while your password is being used. Twigs and Tansy will not be liable for any damage that occurs when your account has been accessed by you or anyone else, including if your account and/or password is hacked. Twigs and Tansy shall not be held responsible for any damage caused by virus and/or malware arising from the use of this website.

Upon lawful government request, Twigs and Tansy holds the right to access and disclose any information related to your account, including personal information details.

International Use of Website

Twigs and Tansy does not accept International orders. Products may only be purchased in the United States and will only be shipping within the United States.

International visitors to this website use this website on their own initiative and are solely responsible to comply with all laws. You will not access and/or use the site in any territory where its use and contents are illegal. All applicable terms and conditions set forth in the section entitled Domestic Use of Website is fully incorporated by reference herein.

Mobile Use of Website

If you access the website via your mobile device or any other device, please note that your carrier may charge normal rates and fees (such as text messaging fees or data charges) for accessing the website. Twigs and Tansy is not responsible for any charges made to you by accessing and/or using this website.

Communication

Twigs and Tansy may communicate and deliver messages to you via email, notices on the website or by any other method you have provided, for purposes of rendering services to you, processing and shipping your order, or for general marketing purposes. You may choose to opt out of any electronic subscriptions to Twigs and Tansy’s newsletters and/or promotional and marketing emails by requesting so via email at uniqueremedy.acu@gmail.com

Twigs and Tansy will respond to you either by the email or postal address provided by you during any ordering process or communication. Emails or postal notices will be deemed received on the date the email is received in full. If any form of communication is received on a weekend or public holiday, it will be deemed received on the next business day.

Provided information, comments and photos

Any reviews, posts, tags, comments or photos you provide to us on any of our social media platforms and website may be used and reposted.

Privacy

By using this website, you agree to the Twig and Tansy Privacy Policy. The following applies to any information you provide to Twigs and Tansy. Twigs and Tansy is authorized to use, store and process any personal information, which relates to and identifies you. This includes, but is not limited to your email, name, and address, to provide the services available through the website.  Such personal information will not be shared to other third parties, except as required to render services through the website, without your prior consent.  Twigs and Tansy will not store credit card information.

Any content you submit, such as reviews, testimonials, or information posted on a third party platform that references the website (for example, using a hashtag associated with Twigs and Tansy or a status update), may be published on the Twigs and Tansy website without prior consent.  You have sole responsibility for the content, which you submit to Twigs and Tansy via any means. You shall fully indemnify Twigs and Tansy for and against all actions and damages suffered or incurred by us and arising directly or indirectly out of the publication of content submitted by you to us.  Please see the section regarding Indemnification for additional information.

Buying products from the website

Ordering procedures will need to be followed to order any products.  Payment must be made at the time of order. The prices of products are listed on the website. Twigs and Tansy has the right to change the price of products at any time without prior notification.  If a product’s correct price is higher than stated in your order, you will be informed and you may cancel the order and decide whether to place a new order at the correct price.  This includes changes to orders that have already been placed. Twigs and Tansy reserves the right to refuse and/or cancel already placed orders of products listed at an incorrect price regardless of whether your credit card has been charged. If your credit card has been charged, Twigs and Tansy shall issue a credit to the charged credit card in the amount paid by you.

Taxes and/or delivery costs may alter the final purchase price of your order.  You represent that all details provided by you to Twigs and Tansy for the purpose of purchasing and receiving shipments of products, including name, address, and payment information are correct.  You further represent that any method of electronic payment, such as credit or debit card, or electronic cash, is your own and that there are sufficient funds to cover the cost of the purchased goods and/or services. Twigs and Tansy reserves the right to obtain validation of your payment method before providing you with any goods or services.  All transactions are secure and encrypted, and your credit card information will never be stored.

Twigs and Tansy is entitled to refuse any order placed by you for any reason. If and when your order is accepted, Twigs and Tansy will send an online confirmation to the email address provided by you.  In general, orders will be fulfilled in 1-3 business days and will be shipped out on the 4th business day, though deviations may occur.

Losses related to shipping

Twigs and Tansy does not assume responsibility for any loss or damage arising from the shipment of goods, including spoiling, breakage, late delivery, and/or any other damage caused by the courier.  All order and delivery dates/times provided to you are estimates for informational purposes only.  Please refer to Twigs and Tansy’s Return Policy for additional information regarding reimbursements and replacements.

Return Policy

You can begin the return process by filling out the return request form.

We only accept unopened/unused products within 14 days of your purchase. Any site-wide promotional sales are final and not eligible for return or refund. Please check the product page for final sale items.

In the event that your products need to be returned, return shipping is at the expense of the customer.We are unable to refund the original shipping charges. To ensure the process goes smoothly, we recommend including the original packing slip inside your parcel.

Refunds will not be given for items shipped back to us before prior approval of return. This can be done by filling out the return form.

If you have any questions, please reach out to us at hello@twigsandtansy.com.

Sent returns to:

Twigs and Tansy – Nirali Patel

1098 Foster City Blvd. Suite 204

Foster City, CA 94404

Pack the products well. Refunds will not be given for items that arrive damaged. Once the items are received, you will be given a full product refund for undamaged items. To ensure delivery, please send your return via a reliable carrier. It is highly recommended to obtain a tracking number. Refunds cannot be processed for lost packages.

Shipping Information

Domestic Shipping – U.S. Orders

Shipping rates will be shown during the checkout process. Standard domestic shipping rates will vary based on the weight of the package and shipping address. Please allow 1-3 business days for orders to process and leave our shipping center. Products will be shipped via USPS. Processing times do not account for weekends or the following holidays: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving and Christmas. All orders received after 12 PM PST will begin processing the next business day.

International Shipping

At this time, we do not provide international shipping.

Damaged Items

Although we do not offer refunds for items damaged during shipping, we will happily re-ship the products at no cost to you if we are notified within three days of receiving the damaged package. Photos required. Please contact us at hello@twigsandtansy.com with your order number and photos.

Free Shipping

Free standard shipping is available to domestically shipped U.S. orders with a subtotal of $70 or more (prior to taxes and fees).

Intellectual Property

The entire content of this website, including but not limited to text, graphics, video, messages, code and/or software is copyrighted as a collective work under the United States and other copyright laws, and is the property of Twigs and Tansy. You may not copy, reproduce, republish, modify, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from this website.

Information on this website, including, but not limited to Twigs and Tansy’s names and logo, product images, product pricing, product description, website design (including texts, graphics, button icons, images, clips, page headers, content, and other information), and software belongs to Twigs and Tansy and is subject to intellectual property protection under U.S. and international laws.  All trademarks, service marks and trade names of Twigs and Tansy used in the website are trademarks or registered trademarks of Twigs and Tansy.

This website may not, in whole or in part, be reproduced, duplicated, copied, sold or exploited for personal, commercial or any other use without written permission from Twigs and Tansy. Permission is granted to electronically copy and to print in hard copy portions of the website only for the purpose of placing an order with Twigs and Tansy or requesting a refund or replacement.

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