Return Request

    We’re sorry you don’t want to keep your new products! You can begin the return process by filling out the return request form.

    [dynamictext* dynamictext-order-number placeholder "Order Number*" ]
    [dynamictext* dynamictext-products placeholder "Product Name(s)*"]


    We only accept unopened/unused products within 14 days of your purchase. Any site-wide promotional sales are final and not eligible for return or refund. Please check the product page for final sale items.

    In the event that your products need to be returned, return shipping is at the expense of the customer. We are unable to refund the original shipping charges. To ensure the process goes smoothly, we recommend including the original packing slip inside your parcel.

    *Please note, refunds will not be given for items shipped back to us before prior approval of return. This can be done by filling out the return form.

    If you have any questions, please reach out to us at hello@twigsandtansy.com.

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